Understanding How High-Need, High-Cost Patients and Their Caregivers Experience the Health System
To improve the experiences of Americans who rely on the health care system the most, the Commonwealth Fund has partnered with the nonprofit Healthwise to identify gaps in care and capture patients’ needs in their own voices.
As part of this research, we’ve developed “personas” to depict the experiences, motivations, and goals of high-need patients with similar profiles, as well as the common barriers they face. The personas represent a range of individuals, including older adults living with multiple conditions, people with advancing illness, those under 65 living with disabilities, and caregivers.
Visit our new High-Need, High-Cost Patient Personas web portal for overviews of each persona and video narratives from real patients and caregivers.
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