"It’s too far.” That’s what Faustino Gazan, a 47-year-old man living in a walk-up apartment in the Washington Heights neighborhood of New York City, says of his journey three times a week to a dialysis center 50 blocks away. For Gazan, who uses a wheelchair, struggling down the stairs and traveling to the Central Park Dialysis Center is a part of his life with diabetes, hypertension, kidney disease, and a genetic condition called Prader-Willi syndrome that causes weak muscle tone, overeating, and developmental delays, among other problems.
Gazan can be described as a “high-need, high-cost” patient, which includes people with complex, long-term needs like Gazan, as well as the frail elderly, those with behavioral health needs, and others. Many such patients have trouble performing basic activities, such as walking or dressing, requiring not just medical care but other types of services that promote independence. “High-need, high-cost patients live with multiple chronic conditions, functional limitations, or are at an advanced stage of illness,” explains Melinda Abrams, vice president for Health Care Delivery System Reform at The Commonwealth Fund.
Researchers looking to improve health care in the U.S. are focusing on high-need, high-cost patients—both because they need the most help and because they have the biggest impact on national health spending. Today, 5 percent of the U.S. population accounts for 50 percent of the nation’s health care costs, and 10 percent accounts for 65 percent of total spending.
Testing New Ways of Providing Care
Patients with such complex and pressing needs may require extra help to stick to their medication schedule or find stable housing—supports not traditionally covered by health insurance. For the past two years, Gazan has received regular at-home help from Maurice Hall of the Visiting Nurse Service of New York. Hall helps Gazan take his medications on time and care for his foot ulcer, among other things. When Gazan, whose care is covered by Medicaid, did not have such assistance, he became depressed and had to have half of his left foot amputated because he didn’t comply with his physician’s care recommendations.
Fortunately, more patients may start to receive the type of personalized care Hall offers, particularly as more hospitals and doctors participate in programs that hold them accountable for their patients’ health outcomes and total costs, and reward them if their patients’ health improves. For example, some health professionals now join together in accountable care organizations, or ACOs, agreeing to be held responsible for the outcomes and costs of designated patient groups. They typically receive a global, per-patient payment, which they can use to pay for nonmedical services to help keep patients healthy.
The spread of ACOs and other risk-based payment models means there are more care management programs available to help high-need, high-cost patients. The Visiting Nurse Service of New York (VNSNY) has a care management program, for example, for which patients are referred by hospitals, physicians, and community partners and then selected based on a home assessment. Patients are assigned a nurse care manager, as well as other clinical and nonclinical staff, who work together as a team to address the patient’s goals and provide the support necessary to decrease the need for emergency department use and hospitalizations.
As new approaches to improving care for high-need, high-cost patients are tested, researchers are learning more about what works and what doesn’t. A review of studies by Commonwealth Fund researcher Douglas McCarthy and colleagues identified common features of several successful care management programs.
Identifying patients most likely to benefit from specialized care management and who are willing to participate in their own care is a critical first step for health care organizations, McCarthy says, because “it’s very intensive to provide wraparound services, so intensive you can only provide them to the patients at greatest risk for poor outcomes. To the degree you can get that right, you’re more likely to have a return on your investment.”