Choice: When Does It Lead to Higher Customer Satisfaction?

Commonwealth Fund President Karen Davis's March 7th presentation from the World Congress Leadership Summit outlines the impact of choice of physicians and health plans on patient satisfaction. She also reviews why high-deductible health plans and health savings accounts are the wrong prescription for consumers, particularly for low-income patients who already pay more in out-of-pocket costs than they can afford. See the Powerpoint attachments from the presentation here.