April 14, 2009 - In 2005, under pressure to improve performance on indicators of financial well-being, patient satisfaction, and clinical quality, St. Mary's Health Center leadership made a deliberate decision to focus on Centers for Medicare and Medicaid Services process-of-care measures, or "core" measures.
Case Study
April 14, 2009 - Oklahoma Heart Hospital, a for-profit hospital in Oklahoma City, Okla., has consistently demonstrated high adherence to process-of-care or "core" measures and high patient satisfaction.
Case Study
December 19, 2008 - Brigham and Women's Hospital is a leading hospital nationally on measures of patient satisfaction.
Case Study
December 19, 2008 - Duke University Hospital leaders say that ensuring patient satisfaction requires both organizational and tactical strategies.
Case Study
December 19, 2008 - Flowers Hospital, a community hospital located in southeast Alabama, climbed from average to exemplary on process-of-care, or "core" measures, across four clinical areas--heart attack, heart failure, pneumonia, and surgical infection prevention--in just two years.
Case Study
December 19, 2008 - By focusing intently on patient–staff interactions and patients' needs, Hutcheson Medical Center has turned around its quality and financial indicators in the last two-and-a-half years.
Case Study
December 19, 2008 - By focusing on patient satisfaction and engaging frontline staff in improving care, Munson Medical Center has become one of the better large hospitals in the United States in terms of overall patient satisfaction.
Case Study
August 28, 2008 - The Family Medicine Practice of The Polyclinic is one of 12 primary care practices included in this case study project of high-performing patient-centered primary care practices.
Case Study
August 28, 2008 - Grant Community Clinic is one of 12 primary care practices featured in Commonwealth Fund case studies of patient-centered practices.
Case Study
June 26, 2008 - The Spring Street site of the Wheaton Franciscan Medical Group (WFMG) is one of 12 primary care practices featured in Commonwealth Fund case studies of high- performing patient-centered primary care practices.
Case Study
June 26, 2008 - The Cardinal Primary Care Medical Group is one of 12 practice sites featured in Commonwealth Fund case studies of high-performing patient-centered primary care practices.
Case Study
May 29, 2008 - Despite the value many family physicians place on communicating with their patients, patients' expectations are often not met in routine primary care visits.
Tool
March 19, 2007 - This case study highlights a community hospital's experience in putting patients and their families at the center of its strategy for improving clinical outcomes, patient experience, and corporate performance.
Case Study
November 13, 2006 - A new toolkit can help hospitals and other health care organizations implement a patient safety program that takes a dual approach: dedicated staff members interview other clinical staff about potential safety issues, while volunteer former patients interview current patients to solicit their views on hospital safety.
Tool