May 29, 2008 - Despite the value many family physicians place on communicating with their patients, patients' expectations are often not met in routine primary care visits.
Tool
November 13, 2006 - A new toolkit can help hospitals and other health care organizations implement a patient safety program that takes a dual approach: dedicated staff members interview other clinical staff about potential safety issues, while volunteer former patients interview current patients to solicit their views on hospital safety.
Tool