November 10, 2009 - This case study describes the strategies and factors that appear to contribute to high performance on surgical care improvement measures at Reid Hospital. It is based on information obtained from interviews with key hospital personnel and materials provided by the hospital during the spring of 2009.
Case Study
July 2, 2009 - In just a few years, the United Hospital Center (UHC) rose from being one of the lower-performing U.S. hospitals on process-of-care measures to being one of the top performers. This case study focuses on UHC's achievement in providing recommended treatment related to surgical care.
Case Study
April 15, 2009 - A state employee health plan designated hospitals, and later primary care physician practices, that met certain performance criteria as "preferred" providers, and then gave employees incentives to use them. While this initiative appears to have improved the quality of care, its impact on costs has not yet been evaluated.
Case Study
April 14, 2009 - In 2005, under pressure to improve performance on indicators of financial well-being, patient satisfaction, and clinical quality, St. Mary's Health Center leadership made a deliberate decision to focus on Centers for Medicare and Medicaid Services process-of-care measures, or "core" measures.
Case Study
January 23, 2009 - This case study examines the services offered by the Lillian and Benjamin Hertzberg Palliative Care Institute, the palliative care program Meier founded and directs at Mount Sinai Medical Center. It also reviews the outcomes that the Institute, one of the largest academic palliative care programs in the country, has achieved both clinically and financially.
Case Study
December 19, 2008 - Brigham and Women's Hospital is a leading hospital nationally on measures of patient satisfaction.
Case Study
December 19, 2008 - Duke University Hospital leaders say that ensuring patient satisfaction requires both organizational and tactical strategies.
Case Study
December 19, 2008 - Flowers Hospital, a community hospital located in southeast Alabama, climbed from average to exemplary on process-of-care, or "core" measures, across four clinical areas--heart attack, heart failure, pneumonia, and surgical infection prevention--in just two years.
Case Study
December 19, 2008 - At Gaston Memorial Hospital, a not-for-profit facility in Gastonia, N.C., adherence to evidence-based practice guidelines, multidisciplinary committees engaged in root-cause analysis, and strong leadership combined to produce near-perfect compliance with evidence-based process-of-care ("core") measures in four clinical areas
Case Study
December 19, 2008 - By focusing intently on patient–staff interactions and patients' needs, Hutcheson Medical Center has turned around its quality and financial indicators in the last two-and-a-half years.
Case Study
December 19, 2008 - Luther Midelfort Mayo Health System, a physician-led, integrated health system serving west-central Wisconsin, has advanced a culture that supports staff in their efforts to test new ideas and improve care.
Case Study
December 19, 2008 - By focusing on patient satisfaction and engaging frontline staff in improving care, Munson Medical Center has become one of the better large hospitals in the United States in terms of overall patient satisfaction.
Case Study
September 15, 2008 - Beth Israel Medical Center is a very large, full-service tertiary teaching hospital located in New York City. Its main division, the focus of this case study, was founded on Manhattan's Lower East Side in the late 1800s to serve vulnerable populations in the community.
Case Study
September 15, 2008 - A pediatric practice in Oxford, Ohio, adopted a standardized developmental screening tool as part of a demonstration program led by the American Academy of Pediatrics.
Case Study
September 15, 2008 - Legacy Good Samaritan hospital is part of the Legacy Health System, which includes two tertiary hospitals, three community hospitals, the largest children's hospital in Oregon, as well as primary and specialty care clinics, hospice care, and a full-service research facility.
Case Study