Case Studies: Information Technology

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Mayo Clinic: Multidisciplinary Teamwork, Physician-Led Governance, and Patient-Centered Culture Drive World-Class Health Care

August 13, 2009 - The Mayo Clinic is the world's oldest and largest integrated multispecialty group medical practice, combining clinical practice, education, and research at the regional, national, and international levels for the benefit of individuals with routine as well as complex health care needs.

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Henry Ford Health System: A Framework for System Integration, Coordination, Collaboration, and Innovation

August 13, 2009 - Henry Ford Health System is a vertically integrated health care system in southeastern Michigan whose leadership is committed to systemic integration, clinical excellence, and customer value through the core competencies of collaboration, care coordination, and innovation and learning.

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Marshfield Clinic: Health Information Technology Paves the Way for Population Health Management

August 13, 2009 - Marshfield Clinic is a not-for-profit, physician-governed multispecialty group practice serving residents of rural Wisconsin through a regional ambulatory care system, an affiliated health plan, and related foundations supporting health research and education.

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Organizing for Higher Performance: Case Studies of Organized Delivery Systems--Series Overview, Findings, and Methods

July 2, 2009 - Fifteen case studies illustrate how diverse types of organized health care delivery systems promote higher performance through information continuity, patient engagement, care coordination, team-oriented care delivery, continuous innovation and learning, and convenient access to care.

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NorthShore University Health System: Achieving Rapid Improvement on Core Measures

July 2, 2009 - In 2007, NorthShore University Health System achieved 97 percent compliance with Centers for Medicare and Medicaid Services (CMS) process-of-care measures, a 12-point increase in one year. The measures relate to achievement of recommended treatment in: heart attack, heart failure, pneumonia, and surgical care.

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Brigham and Women's Hospital--"Moving the Needle Takes People, Processes, and Leadership

December 19, 2008 - Brigham and Women's Hospital is a leading hospital nationally on measures of patient satisfaction.

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The Polyclinic Family Medicine Practice: Case Studies of Patient- and Family-Centered Primary Care Practices

August 28, 2008 - The Family Medicine Practice of The Polyclinic is one of 12 primary care practices included in this case study project of high-performing patient-centered primary care practices.

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Grant Community Clinic: Case Studies of Patient- and Family-Centered Primary Care Practices

August 28, 2008 - Grant Community Clinic is one of 12 primary care practices featured in Commonwealth Fund case studies of patient-centered practices.

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Is It Quality Improvement or Research?

July 24, 2008 - Case studies of two leading health care organizations show that they share a common perspective of quality improvement (QI) as integral to excellence in clinical practice and, therefore, subject to the same ethical obligation to deliver the best possible care to patients.

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Cardinal Primary Care Medical Group, Inc.: A Case Study of Patient- and Family-Centered Primary Care Practice

June 26, 2008 - The Cardinal Primary Care Medical Group is one of 12 practice sites featured in Commonwealth Fund case studies of high-performing patient-centered primary care practices.

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The North Dakota Experience: Achieving High-Performance Health Care Through Rural Innovation and Cooperation

May 21, 2008 - North Dakota faces health care challenges common to many rural areas of the U.S., but the state's health care system appears to be performing better than that in many other states--rural or urban. A new Fund report shows how North Dakota is getting it done.

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Case Study: Qualifying as a Patient-Centered Medical Home

January 24, 2008 - Hudson River HealthCare's experience in multiple quality improvement collaboratives and in meeting its requirements as a federally qualified health center has proved beneficial in its efforts to provide high-quality, patient-centered care.

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Case Study: Using Payment Incentives to Improve Care Delivery

July 19, 2007 - By agreeing to a long-term contract that tied a portion of physician income to electronic medical record adoption, Massachusetts' largest payer and one of its largest health care systems were able to shift their joint quality focus from process of care measurements to patient outcomes.

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Denver Health: A High-Performance Public Health Care System

July 12, 2007 - Denver Health, a comprehensive and integrated medical system that is Colorado's largest health care safety-net provider, has a national reputation as a high-performance organization

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Case Study: Institute for Urban Family Health: Using Information Technology and Community Action to Improve the Health of a Diverse Patient Population

March 12, 2007 - A New York City network of community health centers implemented electronic health records (EHRs) as part of its mission to promote equitable access to high-quality care for a socially and culturally diverse patient population.

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