Using Patient Feedback in the Certification of Primary Care Practices as Medical Homes
Award Amount:
$298,011
Approval Date:
July 14, 2009
Start Date:
August 1, 2009
End Date:
October 31, 2010
National Committee for Quality Assurance
1100 13th Street NW
Suite 1000
Washington, Dist. of Columbia 20005
Principal Investigator:
Sarah Hudson Scholle, Dr.P.H.
With Commonwealth Fund support, the National Committee for Quality Assurance (NCQA) has developed measures to recognize practices as medical homes. These widely used metrics, however, rely exclusively on practice features—patient registries, protocols, and electronic health record systems—and do not take into account patients’ feedback. To reflect the experiences of patients with their physician practice, the baseline qualification criteria must incorporate results from patient surveys. In consultation with a panel of physician leaders, purchasers, patients, and policy experts, the NCQA team will work to address methodological challenges related to questionnaire design, data collection, sampling techniques, and scoring so that patient survey data can be added to the metrics used for certifying physician practices as patient-centered medical homes.