Depicts whether people obtain needed care and whether there are unnecessary delays in getting that care.
Depicts examples and uptake of improvement interventions or initiatives that have been shown to help health care providers and care systems achieve one or more of the aims for a high performance health system.
Depicts whether health care services are underused or overused, that is, whether services are provided 1) appropriately based on scientific knowledge to all who could benefit, or 2) inappropriately to those who are not likely to benefit and who might be harmed by them.
Depicts the relationship between resources used and outcomes achieved, or the degree to which: 1) the health care system provides the services of greatest benefit to individual and population health, and 2) services are delivered in the least costly manner.
Depicts whether health care establishes a partnership among practitioners, patients, and their families (when appropriate) to ensure that decisions respect patients' wants, needs, and preferences and that patients (and their families when appropriate) have the education and support they need to make decisions and participate in care.
Depicts potentially preventable adverse events and complications of care, medical mistakes, and system failures that harm